Terms & Conditions

All domains registered, renewed, managed, or sold by WoodWork are subject to the following terms and conditions:

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Domain Registrations & Backorders

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1. WoodWork domain names are registered and managed in accordance with Nominet's terms and conditions. woodwork.co.uk registers and manages .uk domain names through our Accredited Nominet Channel Partner Membership and all registrations are done so in full compliance of their terms. Domain names are subject to availability and a registered or sold on a first come, first served basis.

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2. Placing a backorder with WoodWork does not guarantee that the requested domain will be successfully registered. While we use advanced tools and technology to maximise success rates, domain backorders remain competitive, and outcomes cannot be assured. WoodWork cannot be held responsible for unsuccessful backorders. To improve your chances of securing a domain, we recommend using multiple backordering services alongside ours

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Your Obligations

1. You agree any domain registered via woodwork.co.uk will:

• Not be used unlawfully.

• Not be registered in bad faith, or be considered an abusive registration.

• Not infringe upon the legal rights of any 3rd party.

2. You acknowledge that, whilst we will endeavour to register the domain you have requested, we cannot guarantee the domain name you have requested can be registered even if it is shown as available. We will contact you within 24 hours if your chosen name is unavailable to register or purchase and you will be offered an alternative name or a full refund.

3. As the Registrant, you will accurately provide the following details to us:

• The domain name you wish to acquire or register

• Your name, address, email address, telephone and if applicable full company details.

• Any additional information which may be required to register your desired domain.

• These details are required and processed by the Registry, not by us.

• If you are registering a high value premium domain you may be asked to provide a valid photo ID and proof of address in order to comply with anti-money laundering regulations.

4. You will maintain up-to-date contact information for your domains.

5. You acknowledge if the information you provide is incorrect or unreliable then and you fail to update or respond to enquiries from the registrar then this will constitute a breach of these terms and will be the basis of suspension or deletion of your domain without refund or compensation.

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Domain Renewal and Expiry

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For domains managed by woodwork.co.uk:

1. A renewal reminder will be sent to your registered email address at least 30 days in advance of the domain expiry date. The domain will only be renewed if you authorise us to do so. You can contact us at any time to renew your domain up to 30 days after the expiry date, this is known as the ‘Expiry" Grace Period. Domain Names renewed within the ‘Expiry" Grace Period are charged at the standard renewal fee charge. It is important that all users ensure that their contact information is correct and up to date as we cannot be held responsible for failure to renew domains due to incorrect or out of date information.​

2. When the ‘Expiry Grace Period’ ends the domain will enter a ‘Redemption" Grace Period for an additional 60 days. Renewal of a domain name in a ‘Redemption Grace Period’ is usually sill possible  but cannot be guaranteed. An additional Recovery Fee on top of the standard renewal fee may apply, you will be informed of any fees prior to the renewal.

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3. When the ‘Redemption Grace Period’ ends the domain will enter the ‘Pending Delete’ Grace Period for 5 days. It is not possible to recover a domain once it has entered this stage. Approximately 95 days after the domain expiry date it will be deleted from the registry and will usually become available again for anybody to register on a first come, first served basis.
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4. It is possible to set your domain to automatically renew, you can contact us at anytime during the registration period to request this feature.

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For domains not managed by woodwork.co.uk:

1. You will not receive any renewal reminders from woodwork.co.uk and you should refer to and rely on your chosen registrars relevant renewal and expiry policies.

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2. woodwork.co.uk can not be held responsible for failure to renew domains held on a different IPS TAG and managed by a different registrar.

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Domain Charges

1. The charge for renewing a .uk domain is £55 for a successful backorder if you have the only booking. Domains with multiple backorder bookings will enter a short auction and the details we be emailed to you prior to the auction comencing. Updates to personal details and transferring a .uk domain name away from woodowrk.co.uk to another Nominet registrar will be free of charge. We cannot be held responsible for any charges that you may incur from a third-party registrar during the transfer, as these are beyond our control.

 

2. The charge for renewing a .uk domain name is £7 per year. Updates to personal details and transferring a .uk domain name away from woodowrk.co.uk to another Nominet registrar will be free of charge. We cannot be held responsible for any charges that you may incur from a third-party registrar during the transfer, as these are beyond our control.

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Contacting Us, Reporting Abuse, & Complaints

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1. For all enquiries, complaints or to report any abuse please contact us via email at: domains@woodwork.co.uk.  We will usually respond within 24 working hours and aim to resolve any issues within 3 working days.

2. If your issue is relating to a .uk domain, you can also contact Nominet directly www.nominet.uk/complaints  who will be more than happy to help. You can also contact Nominet directly if you are dissatisfied with the outcome of your enquiry or complaint.

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3. Complaints can also be made in writing to the following address: WoodWork, The Office, 20 North Gardens, London, SW19 2NR.

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Nominet Terms & Conditions

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Users should be aware that all domains are registered and managed in accordance with Nominet’s Terms & Conditions. These can be found at:

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Nominet Registrant Terms & Conditions

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Nominet Domain Dispute Resolution Policy

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Further Information